If you wish to obtain security in the form of carrier insurance, please inform us prior to delivery. Shipping damage is the liability of the shipping carrier - we will assist you in filing claims with the carrier, but we bear no responsibility for how the carrier handles the delivery. This is available for any card valued at CAD$10 or more. If you wish to verify the stated condition or variation of a card prior to delivery, please contact us at placing your order and we will provide high resolution photos. If you wish to obtain security in the form of carrier insurance, please inform us prior to delivery.Īs a rule, TCG card singles (any collectible cards that are purchased "unpackaged") are non-returnable/non-refundable and sold on an "as-is" basis - you must accept the card(s) as they are delivered. Shipping damage is the liability of the shipping carrier - we will file claims and assist you in filing claims with the carrier, but we bear no responsibility for how the carrier handles the delivery. Please inspect your order immediately upon reception and contact us within 24 hours at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us for any return questions at and issues Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 13 - 1771 Cooper Rd, Kelowna BC V1Y 7T1, Canada To start a return, contact us at your return is accepted, we’ll send you instructions on how and where to send your package. You will also need to provide a copy of the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Your request to return must be received by this date. When determining the number of days during which you are eligible to return a product, the number of days starts after receiving your item. TCG sealed products can be returned within 15 days.Non-TCG products can be returned within 30 days. You may return a purchase for a refund or exchange under the following circumstances:
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